This story is worth a read. It’s by someone who used to work in a call center, screening job applicants. Some choice quotes:
My favorite exchange that I had was this:
“Have you ever been convicted of a felony?”
“Uhmmm… I’m gonna need to switch phones.”
When I launched into the actual interview, it really pissed them off. They’d get furious that the freaking receptionist had the audacity to waste their time by … And then round about question 5 it would dawn on them that this was the interview.
By the time I got off the phone I wanted to douse myself with bleach and burn the headset. I went to the supervisor’s desk and explained that I’d just spent 20 minutes talking to a convicted child rapist. They said I could take a 15-minute break.
Thanks to Raymond Chen for posting the link.