First Quality Experience

CodeGear’s new CEO is serious about “First Quality Experience“.

Delphi 2007 was released March 16 — over six weeks ago. But as of the beginning of this week, we still didn’t have the copies that we had already paid for via Software Assurance. This is the second year in a row they’ve done this.

So on Monday, after talking to my boss, I e-mailed Jim Douglas directly, because this is exactly the sort of “quality” he commented on wanting to improve.

I can’t confirm blogger Jim‘s experience of hearing back “within a few minutes“. (Not surprising; a CEO is a busy guy. When he first e-mailed me back, he had just gotten off a plane.) But I can say that, two days later, I’ve received e-mails back from CodeGear’s CEO, their VP of North American Sales, and their Senior Director of Global Customer Support. And we have Delphi 2007.

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